Cancellation & Refunds

1. Cancellations

To ensure smooth logistics for our drivers, cancellations must be requested in writing via email to adkholidays@gmail.com or explicitly communicated to our support team over the phone. The cancellation request will be considered effective on the exact date and time we log the notification.

2. Refund Eligibility Matrix

Refunds for prepaid bookings are processed strictly based on the following timeline:

• Full Refund (100%): For cancellations made 7 days or more prior to the scheduled pickup time.
• Partial Refund (50%): For cancellations made between 48 hours to 6 days prior to the service date.
• No Refund (0%): For cancellations made less than 48 hours prior to the service date or for "No-Shows" at the pickup location.

3. Non-Refundable Services

Certain services are entirely non-refundable irrespective of the timeline, including but not limited to last-minute priority bookings (booked within 24 hours of travel), special holiday promotions, and heavily discounted long-duration packages. These exceptions will be clearly communicated at the time of booking.

4. Processing Time

Approved refunds will be processed within 7 to 14 business days of confirming the cancellation request. The amount will be routed back to the original NetBanking, UPI, or Credit Card payment method used during the initial transaction.

5. Force Majeure Exceptions

If a trip is cancelled by ADK Holidays due to unforeseeable circumstances such as severe natural disasters, state-wide lockdowns, or transport strikes, a full 100% refund or free rescheduling option will be provided to the client.